Frequently Asked Questions
General
What is Beronz?
Beronz is an online store based in India offering a range of viral, trending, and impulse-buy products across categories like electronics, fashion, and home essentials.
Are your products original and quality-checked?
Yes, we carefully source products from verified suppliers and ensure quality before shipping.
Do I need to create an account to place an order?
No, you can checkout as a guest. But creating an account helps track your orders easily.
How do I contact customer support?
You can reach us at : beronz.store@gmail.com between 11 AM to 6 PM, daily.
Shipping & Delivery
Do you deliver all over India?
Yes, we deliver to most pin codes across India.
How long does delivery take?
Most orders are delivered within 5–9 business days, depending on your location.
How do I track my order?
Once shipped, a tracking link will be shared via email/SMS. You can also reach out to us for updates.
What if my order is delayed?
We do our best to ensure timely delivery. If there’s a delay beyond 10 days, please contact support.
Payment Related
What payment methods are accepted?
We accept UPI, Credit/Debit Cards, and Cash on Delivery (COD) via Razorpay.
Is it safe to pay online on Beronz?
Yes, all transactions are processed securely through Razorpay’s encrypted gateway.
Do you offer COD on all orders?
Yes, COD is available for all orders, but we verify every COD order via call before shipping.
Are there any hidden charges?
No, all prices are final and inclusive of taxes. Shipping fees, if any, are shown at checkout.
Return & Refund Policy
How do I initiate a return?
Email us at beronz.store@gmail.com with your order number, issue details, and the unboxing video.
Are returns free?
Return shipping charges may apply unless the product is defective or incorrect.
What if I received a damaged or wrong product?
Contact us within 24 hours with an unboxing video and we’ll prioritize your replacement or refund.
